1Red Contact: Live Chat Around the Clock, E-mail and Complaints

Like its live tables, 1Red support never closes: live chat runs 24/7 through the round button in the bottom-right corner, and [email protected] is answered at all times, at no cost.

How to reach support

Channel	Contact / where to find it	Hours
Live chat	Round button, bottom-right of the site	24/7
E-mail	[email protected]	At all times

Chat step by step

Open any page of 1red.com or the app.
Click the chat button.
Describe the issue; for a live table, mention the game and the time of the round.
Wait for an agent.

When to e-mail

Use e-mail for anything that needs a written record — self-exclusion (only from your registered address), account closure, personal data, privacy and complaints.

Add your account e-mail, what happened and when, and payment details where relevant; never passwords or full card numbers.

Which channel

Live table or slot issue: chat, with game name and time.
Payments: chat, then e-mail for documents.
KYC: upload in the account.
Self-exclusion and closure: e-mail only.
Complaints: e-mail titled "Complaint".

Find answers yourself

FAQ: our FAQ.
Payments: our payments page.
Registration: our registration page.
Bonuses: our bonuses page.
App: our app page.

Many answers are in your account.

Go to 1Red

Complaint procedure

E-mail [email protected] titled "Complaint" with your name, surname, phone, a description and dates. You get confirmation within 24 hours.

The case is handled in English, escalated where needed and answered in writing with reasons within 8 weeks. In disputes about a game result, the server logs decide; only the account holder may complain.

Impostor warning

1Red never asks for passwords, codes or payments to release money or unlock accounts. Report such contacts to [email protected].

Gambling help

Self-exclusion by e-mail; Gambling Therapy and Gamblers Anonymous offer independent help. See our responsible gambling page.

Who runs 1Red

TESSERA LIMITED S.R.L., License No. ALSI-202410047-F12 (Anjouan). See our about page.

Contact FAQ

Is 1Red support 24/7?

Yes, live chat runs around the clock and e-mail is answered at all times.

What if a live round looked wrong?

Contact support with the game and time; the server record decides disputed results.

Can I self-exclude in chat?

No, by e-mail only.

How long does a complaint take?

24-hour acknowledgement, written decision within 8 weeks.

Help at any hour.